Violence and Aggression - Zero Tolerance Statement

 

NO EXCUSE, NO ABUSE

 Violence and Aggression - Zero Tolerance Statement  

Gillingham Town Council is committed to providing a high-quality level of service to its residents, to those that live in and around the surrounding parishes, other local authorities and the business and volunteer community.

Sometimes our service may not meet with your expectations and regrettably may result in instances of abuse or violence.  This is unacceptable.  Gillingham Town Council will adopt a zero-tolerance approach towards such behaviour whether out in the field, in an office environment, or over the phone.

Gillingham Town Council has introduced a ‘zero tolerance’ initiative to address the issue of violence, aggression and unacceptable behavior directed towards its members, staff and its contractors.  The safety and well-being of all those working on behalf of the Town Council is a priority; they have a right to carry out their duties without being physically or verbally abused.  If this type of behaviour is received, the Police will be contacted.

Violence and Aggression at Work

Violence and aggression at work is – ‘any incident in which a person is abused, threatened or assaulted in circumstances relating to their work’

  • Physical assault is - ‘the intentional application of force from one person to another, without lawful justification, resulting in physical injury, personal discomfort or damage to property’ 
  • Non-physical assault is – ‘the use of inappropriate words (including, but not exclusively, verbal/written/social media) or behaviour causing alarm, distress and/or constituting harassment’
  • Persistent unacceptable behaviour - refers to behaviour both within one contact and/or a number of separate contacts over an undefined period (this includes telephone contact)’

Zero Tolerance

Gillingham Town Council will not accept or tolerate any violence or aggression towards its members, employees or contractors.  Any such act or behaviour will result in the appropriate action or sanctions being taken.